Shipping Policy

At ZOYTEN, we’re committed to delivering your cat supplies promptly and safely. Please review our shipping policy to understand shipping options, timelines, and guidelines.

1. Processing Times

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays) after receiving payment confirmation.
  • During peak times or sales, processing may take up to 3–5 business days.

2. Shipping Rates and Delivery Times

  • Standard Shipping: Estimated delivery within 5–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Shipping rates are calculated at checkout and vary based on the shipping method, location, and order size.

3. International Shipping

  • Currently, ZOYTEN ships only within [your country or region] and does not offer international shipping.
  • We plan to expand our shipping locations soon; please stay updated by subscribing to our newsletter.

4. Order Tracking

  • Once your order is shipped, a confirmation email with tracking information will be sent to you.
  • Use the tracking link to monitor your order status and expected delivery date.

5. Shipping Delays

  • While we aim for timely delivery, please note that delays may occur due to unforeseen circumstances, such as weather, carrier issues, or high demand.
  • If your order is significantly delayed, our Customer Support team will work to assist you.

6. Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date.
  • We’ll work with you and the carrier to resolve the issue promptly, including options for replacement or refund where eligible.